Cancellation Policy

Once the order is confirmed, it cannot be modified or canceled. In some cases, modifications or cancellations can be made through our customer service department, provided the product has not been processed (has left our logistics facilities and is on its way to its destination).

If the customer wishes to cancel an order that has already been processed, meaning the product has left our facilities and is headed for its destination, the customer must pay the shipping costs incurred by the cancellation. (€12)

Right of withdrawal for consumers and users

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the date on which the contract was concluded.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post, fax, or email). You may use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

FANTÉ FOODS SL, C/ Mestral 2, nave c. Palmera, Valencia, 46714, Alicante. info@fanteofficial.com